Support

Information to include

• Your platform: iPhone, Android, or browser
• App version
• Registered email address, player name, and the Player ID shown in Options
• Date, time, and actions taken when the issue occurred
• Any message displayed on screen
• For purchase issues, the Apple or Google Play order number, or the Stripe purchase date, time, and amount

Before attaching a screenshot, check that it does not reveal personal information or notification contents.

A purchased summon or EXP is missing

1. Open Purchase History from Options in the upper-right corner of Home and confirm the product, amount, and purchase device.
2. With a stable connection, reopen the Summon screen.
3. Fully close the app, then launch it again using the same account.
4. If the issue remains, contact us with your order number.

Purchase History shows purchases granted to your game account. For official receipts and refund or cancellation status, check the relevant Stripe, App Store, or Google Play purchase record. Summon results and EXP are never granted twice for the same order.

Unable to log in

Select the same Google account or Apple Account that you previously used. Choosing a different sign-in method may create or open a different game account.

If the screen remains on “Checking account,” verify your connection and restart the app or page. If the game is open on multiple devices or tabs, leave only the device you intend to use and try again.

Notifications are missing or duplicated

Under Notifications in Options, check this device's status and the number of notification devices registered to your account. When notifications are enabled on multiple devices, each device receives them. Disable notifications on devices you no longer use.

Disconnected from a battle

Resume an online battle from your active table on Home. When an NPC battle is in progress, “Resume” appears on the NPC Battle button.

If the battle is not restored, contact us with the approximate start time, player name, Player ID, and the message shown on screen.

Reporting an inappropriate player name

In the Ranking or online battle player list, select “...” and then “Report this name.” The operator will review the reported display name.

To stop seeing that name, select “Hide this name” from the same menu. The name will then be replaced on your screen with an operator-provided alias. You can review or undo this setting under Hidden Names in Options. It does not affect matchmaking or rankings. If you cannot use the menu, contact us with the player's name and Player ID.

Deleting your account

Sign in to the app or browser version, then select Delete Account from Options in the upper-right corner of Home. If you cannot sign in, see the account deletion guide.